Booking, Refund & Session Policy

Due to the nature of the service provided, the purchased package is non-refundable once the 1:1 session has taken place.

The session must be scheduled within 30 days of the booking date. Failure to schedule the session within this period may result in the session being forfeited.

Refunds may be granted only if the customer has not accessed the platform and has not used the session.

If a client fails to attend the scheduled session without providing at least 24 hours’ prior notice, the session will be considered consumed, and no refund or rescheduling will be offered. The session can be rescheduled only if an emergency occurs. The session can be rescheduled with 24h prior to the meeting, but not more than 2 times.

All purchases are subject to and governed by the General Terms and Conditions available on the website www.florentinagionea.com